Our flexible pricing is based on number of users or actual application usage.

Internal Users External Users (non-employees)
Basic Edition
  • Up to 50 » $20/user/month
  • 51 to 100 » $18/user/month
  • 101 to 150 » $15/user/month
  • Over 150 » $10/user/month
  •  
  • Up to 200 » $5/user/month
  • 201 to 400 » $4/user/month
  • 401 to 600 » $3/user/month
  • Over 600 » $1/user/month
  •       or  Flat » $1/case
Professional Edition
  • Up to 50 » $30/user/month
  • 51 to 100 » $27/user/month
  • 101 to 150 » $21/user/month
  • Over 150 » $15/user/month
  • Up to 200 » $8/user/month
  • 201 to 400 » $6/user/month
  • 401 to 600 » $4/user/month
  • Over 600 » $2 /user/month
  •       or  Flat » $2/case
Free Edition Free, for up to 100 cases at a time

Free Basic Professional
Number of Cases 100 unlimited unlimited
Number of Processes unlimited unlimited unlimited
Process Designer point and click point and click drag and drop
Number of Users unlimited unlimited unlimited
Number of Custom Fields unlimited unlimited unlimited
Number of Custom Forms unlimited unlimited unlimited
Form Designer drag and drop drag and drop drag and drop
Service Level Agreements No No Yes
Escalation Rules No No Yes
Analytics No No Yes
Trending No No Yes
Chat Yes Yes Yes
Web 2.0 UI Yes Yes Yes